Deputy Manager - Counselling

Chandigarh University is looking for an experienced Deputy Manager – Admissions to lead a high-performing counselling and admissions team. The role will be responsible for driving student enrolments and counselling operations , while managing and developing a team of Admission Counsellors / Team Leaders. The ideal candidate should have strong experience in admissions counselling, tele-sales, team management preferably within Education or EdTech. Key Responsibilities Lead, manage and mentor a team of Admission Counsellors / Team Leaders . Monitor key metrics including calls, connect ratio, lead conversion, counselling, enrolments, revenue and productivity . Set daily/weekly/monthly targets and ensure achievement through effective team management. Monitor CRM usage, lead allocation, follow-ups and data hygiene. Improve counselling scripts, objection handling, follow-up mechanisms and closure techniques. Identify underperforming team members and implement performance improvement plans. Coordinate with Marketing, Operations, Finance and Academic teams to ensure smooth admissions. Ensure a high-quality student/parent experience throughout the admission journey. Candidate Profile Graduate/Postgraduate in any discipline. 6 years of overall experience in Education, EdTech or related functions. Minimum 2–3 years of team-management experience . Proven experience managing a sizeable counselling/Counselor team. Strong track record of achieving admission, enrolment. Experience working with CRM systems and sales dashboards. Strong analytical, communication, negotiation and people-management skills. Comfortable working in a high-volume, target-driven environment. Preferred Background Candidates from the following organizations/functions will be preferred: Universities / Higher Education Institutions EdTech companies Online / Distance Education Study Abroad / Overseas Education Test Preparation / Coaching Vocational / Professional Education