Major Incident Manager

Role: Major Incident Manager Experience: 6 to 8 yrs Location: Bangalore, Chennai, Pune, Hyderabad 6 - 8 years of experience with strong background in ITSM processes and ticket management tool (Service Now). Service Management – Ensure services remains GREEN and work closely with technical teams to resolve the incidents within SLAs and with appropriate solution. Proactive application monitoring, Supplier and Stakeholder management, Service Reviews & Reporting. Major Incident Management – should be able to handle Facilitation, Communications, Escalations, and Post-Incident review for major incidents. In case of major incidents, associate should be able to create a war room by identifying all relevant stakeholders and drive the investigation to either a workaround or resolution along with keeping stakeholders updated on the progress throughout the incident’s lifecycle. Change Management – Chair the CAB calls and follow change management process for Failed/Backed out changes. Overseeing Service Transition from development teams, agreeing for warranty period and providing Sign-off.