Client services representative

Roles and Responsibility/Job Description
J. P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India.
As an Analyst in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.
Job responsibilities:
Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs
Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
Guide and handhold account maintenance activities for portfolio as well as un allocated clients
Support various transformation initiatives like outreach programs to enrich client experience
Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same
Manage KPIs , metrics and country business objectives
Required qualifications, capabilities, and skills:
Understanding of Global Cash Management products
Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role
Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
Good inter-personal and relationship management skills
Ability to work independently and achieve desired results