Bilingual Customer Service Associate - Spanish/English

We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report to the Concierge Operations Manager.
This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
The set pay rate for this role is $20.00 - $21.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Support the leadership team by identifying issues through established escalation pathways
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
~1+ years of experience in a high-volume or customer-focused setting.
~High school diploma or GED

Bonus points:

Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities
It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.