Director, Workplace Experience

Campbell's · United States

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

• Define and own the enterprise Digital Employee Experience (DEX) strategy aligned to employee productivity and business outcomes.
• Own end-to-end employee journeys across collaboration, productivity, and support experiences, ensuring consistency and usability across touchpoints.
• Provide leadership and accountability for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.
• Ensure strong service management practices are applied across employee-facing services, including incident, problem, change, and knowledge management.
• Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability.
• Drive improvements to employee-facing request flows and self-service user experiences.
• Own the executive technology experience, including meeting quality, responsiveness, and white-glove support.
• Provide accountability for Service Desk and site support experience outcomes, including responsiveness, consistency, and service quality.
• Collaborate with Corporate Communications to align IT experience strategy with enterprise communication and engagement initiatives.
• Ensure communications, portals, and service messaging reinforce corporate change and adoption strategies.
• Partner with Adaptive Platforms and Digital Infrastructure leaders to ensure platforms and infrastructure changes support positive experiences.
• Define and track experience metrics such as satisfaction, adoption, support effectiveness, and friction points.
• Use data and employee feedback to prioritize continuous experience and service improvements.
• Ensure workplace services align with enterprise standards, security, privacy, and compliance requirements.
• Communicate workplace experience strategy, performance, and improvement priorities to senior leadership.

• Reporting to the VP, Technology Infrastructure
• Managing 3 Direct Reports, total team of 18.

• 10+ years of experience leading Digital Employee Experience (DEX), workplace technology, or employee-facing IT services at scale.
• Demonstrated experience with Service Desk management and oversight, including service quality, escalation models, and continuous improvement.
• Experience overseeing site support or on-site IT support services, including governance of MSP-delivered resources.
• Strong understanding of IT service management (ITSM) practices applied to employee-facing services.
• Experience collaborating with Corporate Communications, change management, or employee communications teams.
• Proven ability to lead multiple teams and influence outcomes across platform and infrastructure organizations.
• Strong executive communication and stakeholder engagement skills.

• Digital Employee Experience (DEX) leadership
• Employee journey and service design
• Service Desk and site support oversight
• Executive and white-glove experience management
• Portal, intranet, and self-service UX
• Change, adoption, and communications alignment

• Experience operating Service Desk and site support services in large, distributed, or manufacturing-inclusive environments.
• Familiarity with Digital Employee Experience (DEX) metrics and experience measurement approaches.
• Experience driving self-service, automation, and support optimization initiatives.
• Experience leading enterprise technology adoption and change management efforts.