Shift Leader

Shift Leader Join Our Team At Milton Restaurant Group, we believe our people are just as important as our wings. We're committed to creating an environment where team members feel valued, challenged, and supported as they grow their careers. Whether this is your first job or your next leadership opportunity, you'll have the opportunity to learn, develop, and make an impact every day. Position Summary As a Shift Leader at Milton Restaurant Group, you'll help lead daily restaurant operations while creating a positive experience for both guests and team members. You'll support the General Manager and Assistant Manager by leading shifts, coaching team members, maintaining operational standards, and ensuring every guest receives exceptional service. This is an important leadership role that prepares you for future growth within our company. What We're Looking For Positive attitude and leadership mindset At least 1 year of restaurant, retail, or leadership experience preferred Food Handler Certification Experience using a Point of Sale (POS) system preferred Strong communication and problem-solving skills Reliable attendance Available to support business needs What You'll Do Lead daily shift operations and support restaurant performance. Coach and encourage team members during each shift. Lead by example and promote a positive team culture. Deliver exceptional guest service and resolve guest concerns professionally. Ensure food safety, cleanliness, and operational standards are maintained. Monitor ticket times and help deliver orders within quoted readiness times. Ensure safety procedures are followed to keep teams and guests safe. Support cash handling and ensure company procedures are followed. Assist with opening, closing, and shift changing responsibilities. Communicating restaurant needs and maintenance concerns management. Help train and develop new team members. Step into any position as needed to support the success of the restaurant. What Makes You Successful You lead with integrity and respect. You communicate clearly and confidently. You remain calm in a fast-paced environment. You enjoy coaching and developing others. You solve problems quickly and effectively. You hold yourself and others accountable. You create a positive experience for guests and team members. Training