Licensed Insurance Customer Service Representative | P&C Experience Required

Licensed Insurance Customer Service Representative | P&C Experience RequiredSalary: $50,000–$75,000 annually, depending on experience
Make your application after reading the following skill and qualification requirements for this position.
Location: Chicago, IL 60610Job Type: Full-Time | On-Site | Monday–FridayExperienced in Insurance? We'd Love to Talk!The Joe Schneider Allstate Agency is an established, independently owned insurance agency in Chicago, and we're looking for an experienced, licensed Insurance Customer Service Representative to join our growing team.With more than 8,000 policies in force, we've built our business on strong customer relationships, exceptional service, and taking care of the people who trust us with their insurance needs.We're looking for someone who already understands the insurance industry, enjoys helping people, and takes pride in delivering an outstanding customer experience.If you're currently working for Allstate, State Farm, Farmers, American Family, GEICO, Progressive, or another insurance agency and are looking for a new opportunity, we'd love to hear from you.This is primarily a customer service position, not a sales role. However, there are opportunities to earn additional compensation by identifying coverage needs and helping existing customers with additional insurance products.Compensation & BenefitsCompetitive Compensation$45,000–$75,000 annually, depending on experienceAdditional commission and performance bonus opportunities401(k) retirement plan with employer matchingPaid Time Off & Work-Life Balance3 weeks (15 days) of paid time off after completing a 90-day probationary periodPaid holidaysUp to 2 paid volunteer days annually for approved community servicePaid jury dutyMonday through Friday scheduleNo nights or weekendsHealth, Wellness & Lifestyle BenefitsOur employees have access to a comprehensive package of virtual health and lifestyle services through Call A Doctor Plus, including:Telehealth: Convenient access to virtual medical consultationsMental Health Support: Virtual mental health services and talk therapyVirtual Veterinary Care: Virtual consultations for your petsTeledentistry: Virtual dental consultationsPrescription Savings: Prescription drug discount programsLife Assistance: Resources and support for everyday personal challengesHealth Advocacy: Assistance navigating healthcare questions and resourcesGym Membership: Employer-provided fitness benefitCompany Cell Phone Plan: Available after 12 months of employmentProfessional Development & Agency PerksPaid continuing education and licensingOngoing training and professional developmentOpportunities for career advancementSupportive, team-oriented work environmentStocked office fridge and snacksTeam outings, happy hours, and employee eventsWhat You'll Be DoingProvide outstanding customer service to our existing policyholdersAssist customers with billing questions, payments, and policy changesProcess endorsements, renewals, and other policy service requestsAssist customers with claims questions and guide them through the claims processConduct policy reviews to ensure customers have appropriate coverageProactively help retain customers by addressing concerns and identifying solutionsIdentify opportunities to bundle policies and provide additional coverageRespond to customer inquiries by phone, email, and other communication channelsMaintain accurate customer records and documentationWork closely with our sales and service teams to deliver an excellent customer experienceWhat We're Looking ForActive Illinois Property & Casualty Insurance License REQUIREDPrevious insurance customer service experience REQUIREDMinimum 1 year of insurance industry experience; 2+ years preferredExperience servicing personal lines policies, including auto, homeowners, condo, and rentersKnowledge of insurance billing, endorsements, renewals, and coverage optionsExcellent communication and problem-solving skillsStrong organizational skills and attention to detailAbility to manage multiple customer requests efficientlyFriendly, professional, and customer-focused attitudeAbility to work independently while being part of a teamExperience with Allstate systems or another major insurance carrier is a plusWhy Join the Joe Schneider Agency?We're not a call center, and you're not just another employee.We're a locally owned, established Chicago insurance agency that takes pride in the relationships we've built with our customers and our team. xzbcwsv We believe exceptional customer service is the foundation of a successful insurance agency, and we recognize the people who make that happen every day.You'll be joining a team that works hard, supports one another, and knows how to have fun along the way.If you're an experienced insurance professional looking for a stable, rewarding career with an established agency that values customer service, we'd love to meet you.Apply today and let's talk about joining our team!