Associate- Consumer Services

Job Description Job description Job Summary The Customer Support Analyst – Grievances is responsible for managing, investigating, and resolving customer complaints and escalations within defined service levels and regulatory guidelines. The role involves root cause analysis, stakeholder coordination, complaint trend monitoring, and ensuring a superior customer experience through timely and effective grievance resolution. Key Responsibilities Complaint Management Receive, review, and investigate customer grievances received through various channels such as email, call center, social media, regulatory bodies, and customer portals. Ensure timely acknowledgment, tracking, and closure of complaints as per defined TATs. Maintain accurate records of customer interactions and resolutions in CRM sy