Customer Excellence ICE and Omnichannel Manager

This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary The Customer Excellence Process Lead is accountable for the orchestration of the International Commercial Excellence (ICE) and International Patients Experience / Activation (IPEx) frameworks at country level. As part of the Execution Excellence (EE) enabling unit, the role does not own commercial or access strategy, tactics or budgets, but enables these functions to deliver superior customer and patient experience by providing clear ways of working, process governance and performance insights. About the Role Key Responsibilities: ICE framework deployment & sustainability and Omnichannel experience: ·