Partner Success Manager

Impact.com · United States

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Partner Success Manager for Spot Commerce Media, you will be the primary point of contact for a portfolio of publishers activating Spot, impact.com's contextual commerce ad unit. Spot dynamically serves product ads inline with editorial content. You will own publisher onboarding and technical activation, performance optimisation and scaling revenue. You will work closely with brand-side colleagues to ensure Spot campaigns are matched to the right publisher inventory, and you will serve as an informed advocate for publishers navigating the evolving commerce media landscape. The right candidate understands both sides of the transaction, the affiliate and commerce content world publishers operate in, and the programmatic and ad technology environment that Spot sits within. You are confident talking about CPC models, contextual targeting, and inventory quality in the same conversation as EPC, affiliate attribution, and publisher revenue diversification. What You'll Do: Onboarding & Activation

• Lead end-to-end onboarding of new publishers onto Spot, managing technical setup, integration validation, and initial campaign activation
• Coordinate with publishers' technical and editorial teams to ensure Spot is correctly implemented and contextual matching is working as intended
• Manage onboarding tasks, tickets, and timelines, liaising with the development team on any custom integration requirements
• Produce clear, concise onboarding documentation and briefing materials tailored to each publisher's content and commercial context
• Work closely with other Publisher Success Managers to provide publishers with a seamless onboarding and aftercare experience.

• Monitor publisher performance across key metrics, CPC delivery, fill rate, click-through rate, and revenue, and proactively identify optimisation opportunities
• Work with publishers to expand Spot coverage across their content inventory, identifying high-intent pages and editorial verticals where contextual ad placement will perform
• Collaborate with brand-side teams to ensure relevant, active CPC campaigns are matched to appropriate publisher inventory
• Develop and present regular performance reviews to publishers, translating data into clear commercial recommendations
• Support publishers in making the case internally for Spot as a zero-resource, CPC-based revenue layer alongside their existing affiliate and display revenue

• Identify opportunities to scale Spot revenue across publisher portfolios without adding manual operational overhead, leveraging the platform's automated campaign management capabilities
• Work with senior colleagues to develop scalable playbooks for publisher onboarding, optimisation, and growth that can be applied across the full publisher portfolio
• Support the transition of publishers currently relying on manual link management onto Spot's automated model, demonstrating the operational and revenue benefits

• Serve as the primary day-to-day contact for a portfolio of Spot publishers, maintaining strong relationships and high satisfaction
• Conduct regular client meetings, health checks, and strategic reviews, collating feedback and ensuring actions are followed through
• Troubleshoot and resolve publisher issues promptly, escalating to technical teams where required and managing resolution timelines
• Act as a knowledgeable commercial partner for publishers navigating attribution conversations with brands, positioning Spot's CPC model as a complement to existing performance structures

• Work closely with the brand-side Partner Success and Sales teams to align publisher inventory with active brand CPC campaigns
• Feed publisher insights and product feedback into the product and development teams to inform the Spot roadmap
• Collaborate with the wider Publisher Success team on cross-product opportunities, including Trackonomics and Pressboard, where publishers would benefit from a broader impact.com relationship

• Strong understanding of the affiliate and commerce content publisher landscape, how publishers monetise content, the affiliate networks they operate on, and the commercial models they work with (CPA, CPC, flat fee, hybrid)
• Familiarity with key affiliate metrics: EPC, AOV, conversion rate, cookie window, last-click attribution and its limitations
• Awareness of the publisher pressures driving commerce diversification, including Google AI Overview impact on organic traffic, Amazon commission volatility, and the shift toward multi-retailer affiliate strategies

• Working knowledge of ad technology fundamentals: CPC/CPM models, contextual targeting, fill rates, ad serving, and inventory quality
• Ability to hold confident conversations with publisher ad operations and programmatic teams about how Spot sits alongside display and programmatic revenue
• Understanding of how contextual commerce ads differ from traditional programmatic display — particularly the zero-publisher-resource operating model of Spot

• 3+ years of customer success, account management, or partner success experience, ideally in affiliate marketing, ad technology, or digital media
• Proven ability to manage a portfolio of clients across onboarding, performance delivery, and growth — with measurable commercial outcomes
• Strong analytical skills — comfortable working with performance data, building reporting summaries, and translating numbers into actionable recommendations
• Excellent written and verbal communication, with the ability to engage confidently with editorial, technical, and commercial stakeholders at publisher organisations
• Ability to prioritise effectively across a varied portfolio, identifying risk early and managing competing demands without losing quality
• Keen attention to detail, strong organisational discipline, and the ability to drive projects to completion across multiple workstreams

• Direct experience working with or selling into digital publishers — particularly content commerce, lifestyle, tech, or deal/coupon publishers
• Familiarity with retail media concepts: CPC campaigns, sponsored product formats, contextual ad placement, and how brands use retail media alongside affiliate
• Experience with impact.com's platform or Trackonomics
• Knowledge of publisher revenue diversification strategies — including sub-affiliate management, creator/influencer programmes, and first-party data initiatives
• Experience working with programmatic platforms (Google Ad Manager, header bidding, DSPs/SSPs) at a working rather than expert level
• Bachelor's degree or equivalent professional experience

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.