IT Technician

Reed-Lane Inc. · United States

Salary: $54,080 - 60,320 per year Requirements:

• We require a high school diploma or equivalent; an associate degree is preferred, and technical or vocational coursework is accepted.
• We are looking for 2-4 years of related experience.
• We value experience with basic QAD knowledge and Dell SonicWall.
• We expect familiarity with general industrial process and control systems.
• We require the ability to follow industry standards and GAMP guidelines.
• We need someone who can work both independently and as part of a team.
• We require strong written and verbal English communication skills.
• We expect effective communication and problem-solving abilities.
• We need proficiency with inspection scanners and related software and applications.
• We expect solid skills with office software such as Excel and Word, as well as other job-related applications.
• We require excellent telephone and organizational skills.

• We provide Tier 1 support for Windows 11 PCs, resolving operating system, driver, and application issues.
• We assist with Windows Server 2022/2023 administration, including user account management and basic server upkeep.
• We troubleshoot and maintain Windows Print Server and Kyocera printer setups, including driver installs, print queue handling, and connectivity problems.
• We support Remote Desktop Services for remote users and help maintain secure, reliable access.
• We handle on-call and after-hours support as needed.
• We perform PC builds, imaging, and deployment using tools such as Microsoft Deployment Toolkit or Windows Autopilot.
• We install, configure, and troubleshoot desktops, laptops, peripherals, and other IT equipment.
• We help manage inventory and track assets.
• We support users with the TraceLink data management system.
• We install, update, and troubleshoot enterprise and third-party software.
• We provide basic support for Microsoft 365 tools such as Outlook, Teams, and OneDrive.
• We document solutions in the IT knowledge base for recurring issues.
• We follow ITIL-based incident and request management processes.
• We recommend workflow and help desk process improvements.
• We assist with data transmission support, including EDI, API integrations, and troubleshooting data flow between TraceLink and external systems.
• We help manage SOM Exchange activities related to serialized operations, product serialization data, transaction errors, system alerts, and exception handling.

• API
• Excel
• Flow
• Hardware
• Support
• ITIL
• Microsoft 365
• Network
• Windows
• Office 365
• Active Directory
• ERP
• SAP

More:

We are a technology support team seeking a proactive IT Technician to serve as the first point of contact for hardware, software, and network issues. In this in-person role, you will help keep our IT infrastructure running smoothly while supporting users in a fast-paced environment. We offer a paid position at $26.00 to $29.00 per hour, with expected hours of 40 per week, along with benefits that include 401(k), 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, referral program, retirement plan, and vision insurance. We are committed to innovation and excellence in IT support, giving you the chance to grow your technical skills while making a meaningful impact.

last updated 39 week of 2026