Regional Director of Operations

Regional Director of Operations (must reside in Indiana and be licensed as an Assisted Living Administrator in the state)

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Harmony Senior Services, a certified Great Place To Work and one the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Regional Director of Operations to join the leadership team. This region’s 3 communities are located in the state of Indiana and most feature Independent Living, Assisted Living, and Memory Care resident settings. This role will require a residence in IN and heavy travel throughout the region (4 days per week).
As the Regional Director of Operations (RDO), youwill be responsible for the direct day-to-day oversight of the operation and management of a regional sector of Harmony Senior Living communities. The RDO will be responsible for assisting each community and Harmony with establishing sales and revenue goals for the communities in the portfolio, and providing strategies to achieve those goals. This role will assist with annual HSS budgets and make recommendations regarding allocation of community resources and any adjustments that may be needed. In addition, the RDO is responsible for ensuring that strategic goals established are communicated and implemented accurately and effectively to management teams in the field. Responsibilities include but are not limited to:
Operations:Champion the values and culture of Harmony Senior Services while fostering an environment that makes customer service a top priorityEvaluate operational issues to determine whether HSS is remaining competitive in the market and staying current with the latest trends in senior care deliveryServe as an intermediary between the company's top executives and executive Directors in the fieldDevelop and implement strategic and tactical operating plans for senior care marketsEstablish operational initiatives for improvement in delivery of quality care, cost controls, safety, regulatory compliance, and employee relationsWork closely with all Executive Directors and ensure their competency and efficiencyResponsible for meeting the quality, operational, and profit goals for a designated portfolio of communitiesDemonstrate knowledge of HSS mission, vision, standards, policies and procedures, operating instructions, confidentiality standards, and code of ethical behaviorEnsure that each community is maintaining or exceeding budgeted census, revenue generation and expense controlsAssist with the development of marketing campaigns and formulation of budgets to achieve marketing goalsMonitor external markets to identify new opportunities within existing marketsOther duties as assigned
Financial Management:Develop long-range goals for communities that align with the strategic growth plans of the companyHelp to identify key strategic financial relationships vital to HSS growth and stabilityEnsure that new HSS communities are efficiently and effectively made operationalPrepare presentations for various audiences, including executive management team, financial institutions, and managers in the field when requested
Regulatory Management:Broad understanding of all local/state/federal regulations and awareness of relevant changes and updatesParticipate in professional/industry organizations to stay abreast of local/state/federal issues/trendsAssist communities with state survey process and participate in plans of correction as needed
Requirements:Minimum of 10 years' experience working at an executive level in senior care industryBachelor's Degree in business, finance, healthcare administration, or related fieldMust currently hold an administrative license in IndianaA demonstrated ability to lead people and achieve success through management of othersAbility to analyze and resolve problems at both a strategic and functional level
Why Should You Apply? xzbcwsv The opportunity to positively impact the lives of residents and their familiesExcellent team support, job satisfaction, and opportunity for growthCulture of empowerment and entrepreneurshipCompetitive salary, bonus, and benefits package
Will you answer the call and apply your passion to the Harmony way? Contact Brendan Hunt, Vice President, Talent Acquisition at for more information.