Service Engineer - AV

Ansata Computer Systems Pvt Ltd · Bengaluru, India

Key Responsibilities:

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
  

• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
  

• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
  

• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
  

• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
  

• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
  

• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
  

• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
  

• Track and maintain repair documentation.
  

• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
  

• Support product demonstrations, technical workshops, and customer training whenever required.
  

• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
  

• Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.
  

• Travel across India as required to support customer service, repairs, installations, and technical assignments.
  

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
  
• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
  
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.
  

Benefits

• Competitive salary and performance-based incentives based on experience
  
• Opportunities for professional development and growth within the company
  
• Collaborative and innovative work environment
  
• Health insurance and other benefits