Account management – team lead

Job Title: Account Management – Team Lead

Role Objective

As an Account Management – Team Lead, you will be responsible for leading a team of Account Managers while managing strategic client relationships and ensuring exceptional client satisfaction. You will act as the bridge between clients and internal delivery teams, ensuring seamless execution of digital marketing initiatives while driving account retention, team performance, and business growth.

The ideal candidate should possess strong digital marketing expertise, leadership capabilities, and a proven track record in managing high-value client accounts within a digital marketing agency.

Key Responsibilities

Client Relationship Management

Lead and manage a portfolio of strategic client accounts, ensuring long-term client satisfaction and retention. Serve as the primary escalation point for key client concerns and provide proactive solutions. Build strong relationships with senior client stakeholders and understand their business objectives. Conduct regular business reviews (QBRs/MBRs) and present performance insights with actionable recommendations.

Team Leadership

Lead, mentor, and coach the Account Management team to deliver exceptional client service. Monitor team performance, provide regular feedback, and support career development. Ensure effective workload allocation and resource planning across accounts. Foster a collaborative, high-performance, and client-centric culture within the team.

Digital Marketing Oversight

Collaborate closely with SEO, Performance Marketing, Content, Design, Web Development, and Marketing Automation teams to ensure successful campaign execution. Ensure all client deliverables meet quality standards, timelines, and business objectives. Translate campaign performance into meaningful business outcomes and ROI-driven recommendations.

Account Growth & Commercial Excellence

Identify opportunities for upselling and cross-selling additional digital marketing services. Drive account expansion through strategic planning and value-based consulting. Ensure account profitability and maintain healthy commercial relationships. Support proposal development and client presentations whenever required.

Delivery Governance

Ensure smooth execution across all client projects by maintaining delivery governance. Monitor project timelines, scope, quality, and client expectations. Collaborate with internal teams to resolve delivery challenges proactively.

Required Skills & Experience

Digital Marketing Expertise

Minimum 8 years of experience in Account Management, Client Servicing, or Client Success within a Digital Marketing Agency. Strong understanding of: SEO Performance Marketing Google Ads Linked In Ads Social Media Marketing Content Marketing Marketing Automation

Leadership

Proven experience leading and mentoring Account Management or Client Servicing teams. Strong people management and stakeholder management skills.

Client Management

Experience managing enterprise and mid-market B2 B clients. Ability to build trusted client relationships and drive long-term partnerships.

Business Acumen

Strong commercial understanding with experience driving account growth and client retention. Ability to interpret digital marketing performance metrics and present business-focused recommendations.

Communication

Excellent verbal, written, presentation, and negotiation skills. Strong problem-solving and conflict-resolution abilities.

Good to Have

Experience working with B2 B Technology or Saa S clients. Exposure to Hub Spot, Google Analytics (GA4), CRM platforms, and Marketing Automation tools. Experience managing multiple high-value client accounts simultaneously.

Benefits

Why You'll Love Working Here

Competitive salary and benefits package. Health insurance for you and your family. Opportunity to work with leading B2 B technology brands. Collaborative and high-growth work environment. Learning and career advancement opportunities. Opportunity to lead and build a high-performing Account Management team.

Job Type

Full-time Permanent

Experience

Account Management / Client Servicing: 8+ years (Required) Digital Marketing Agency Experience: 8+ years (Required) Team Leadership: 3+ years (Preferred)

Location

Bengaluru, Karnataka