Inbound Customer Service & Dispatch Specialist

Infinity · United States

At Infinity we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold-we create Life-Changing Experiences for both our employees and our customers.

Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work , Infinity is where great people come together to do meaningful work-and have fun doing it.

From casual dress and vibrant break spaces to team events and community impact initiatives, we've built a culture that's collaborative, inclusive, and dedicated to growth. At Infinity, we don't just offer jobs-we create opportunities to grow, thrive, and perform at your best.

Job Summary:

We're looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team . If you're a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact-every single day. As an AE, you'll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You'll Love Working Here!

• Competitive pay and early pay opportunities with Pay Active!
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You'll Do:

• Be a compassionate communicator - listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help - dispatch service providers quickly and accurately.
• Problem-solve under pressure - think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service - resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused - document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease - handle diverse call types, shifting priorities, and multiple technology platforms.

What We're Looking For:

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education and Experience:

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

If you're looking for a career where every call matters, every customer counts, and you can be the difference in someone's toughest moment-join Infinity's award-winning team today.

Apply now and start making an impact from day one.

Compensation details: 14-14 Hourly Wage

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