Account Manager - Europe

Role : Sales Account Manager – Europe Job Type : Full-time Job Location : Mumbai, Andheri East (Hybrid) Who Are We Expo – Europe is a premium custom exhibit rental firm serving the European market since 1979. Recognized across the industry for revolutionary innovations that have reshaped how trade show exhibits are designed and manufactured – from our tall product line to our groundbreaking AIR – we have partnered with 500 multinational brands and delivered more than 10,000 trade show booths worldwide. Today, we help our customers attract more visitors to their booths with even better coverage and local support across Europe. Job Summary We are seeking a Account Manager – Exhibition in Europe to join our team. In this IC role, you will support the business development team across the booth sales cycle, taking ownership of client communication once the initial brief call is complete. You will the account manager to ensure seamless client communication and translate into clear action items for internal teams, and coordinate between the Sales Lead, Design, and Costing teams to ensure every deliverable moves on time. A successful Sales Account Manager has excellent written and verbal communication skills, strong follow-through, and the ability to keep multiple stakeholders aligned. The key objective of this role is to deliver a top-quality client experience with fast, reliable turnaround by orchestrating the work of various internal teams. Progression: This role is designed as a pathway to a primary sales position. As they demonstrate strong performance and command of the booth sales process, the role will progressively take on greater sales responsibility – with the goal of independently managing accounts and owning the full sales cycle as a Primary Account Manager. Key Responsibilities 1. Client Email Communication • Owns all email correspondence with clients after the initial sales pitch/brief call. • Responsible for addressing client queries and doubts in a timely manner. • Utilizes a standard questionnaire (on which they are trained) to respond directly to clients – covering approximately 90% of typical client questions. 2. Action Management • Transcribes and translates client calls into actionable items for the relevant teams. • Deploys action points with the respective stakeholders. • Monitors and tracks Turnaround Time (TAT) for all deliverables. 3. Cross-Team Coordination • Acts as the liaison between the Sales Lead, Design, and Costing teams. • Communicates requirements clearly to ensure alignment across functions. Job Qualifications and Skill Sets • Must hold an MBA degree from an accredited university. • 3–5 years of work experience in sales; prior experience serving Western European markets is strongly preferred. • Must be willing to work according to the client market’s time zone (CET for DE/NL clients). • Ability to work with multiple stakeholders and collaborate closely with them to determine acceptable solutions. • Excellent written and verbal communication skills. • A track record of following through on commitments. • Excellent planning, organizational, and project management skills.