Cybersecurity Services Manager

TenHats LLC · United States

Salary: $95,000 - 135,000 per year Requirements:

• We bring at least 7+ years of experience in cybersecurity, security engineering, security operations, compliance, or IT risk.
• We have demonstrated leadership in cybersecurity operations, managed security services, technical delivery, consulting, or other service-oriented security functions.
• We have strong working knowledge of endpoint security, identity security, vulnerability management, SIEM/logging, email security, DNS filtering, incident response, and cloud security.
• We have experience with Microsoft 365 security, Microsoft Entra ID, MFA, conditional access, Microsoft Defender, Azure security concepts, and identity controls.
• We can create operational structure, define ownership, manage follow-through, and improve service consistency.
• We can build and maintain policies, procedures, control mappings, remediation plans, security reports, executive summaries, and client-facing deliverables.
• We can translate technical and security issues into clear business language.
• We have strong written and verbal communication skills, including client-facing presentation ability.
• We demonstrate strong critical thinking, intellectual curiosity, attention to detail, and sound judgment.
• We can challenge weak assumptions, ask thoughtful questions, follow evidence, and make practical recommendations.
• We can work cross-functionally with technical, operational, advisory, sales, vendor, and executive teams.
• We are comfortable operating in a hands-on leadership role.
• Preferred: CISSP, CISM, CISA, Security+, GIAC, Microsoft security certifications, or equivalent experience.
• Preferred: Experience in managed services, professional services, consulting, defense contracting, financial services, or other regulated environments.
• Preferred: Experience building security programs, vulnerability management platforms, SIEM platforms, DNS security, phishing simulation tools, and documentation platforms.
• Preferred: Experience supporting compliance-aligned security programs such as SOC 2, HIPAA, NIST CSF, CIS Controls, CMMC, NIST SP 800-171, or similar frameworks.
• Preferred: Experience with vulnerability remediation tracking, access reviews, evidence collection, risk registers, incident documentation, and security reporting.
• Preferred: Experience improving or scaling a managed security service, security operations function, or client-facing cybersecurity program.

• We lead day-to-day cybersecurity service operations and guide assigned team members.
• We act as the senior escalation point for cybersecurity alerts, incidents, vulnerabilities, security tool issues, and client risk concerns.
• We oversee managed cybersecurity services, including endpoint detection and response, identity security, vulnerability management, SIEM/logging, email security, DNS filtering, security awareness, and related offerings.
• We provide cybersecurity consulting and advisory services, including risk reviews, security posture assessments, remediation planning, roadmap development, and executive-level recommendations.
• We help clients understand cybersecurity risks, control gaps, service options, and practical next steps in clear business language.
• We ensure client-facing cybersecurity recommendations are technically sound, operationally supportable, and aligned with our managed services capabilities.
• We review cybersecurity service performance, recurring issues, alert quality, remediation trends, and client risk patterns.
• We coordinate vulnerability management, alert review, incident response support, remediation tracking, and security reporting.
• We design and maintain cybersecurity standards, secure baseline configurations, hardening guidance, playbooks, escalation paths, and operating procedures.
• We partner with Strategic Technology Advisors, Sales, and technical teams to identify cybersecurity risks, recommend appropriate services, and scope follow-up projects or remediation work.
• We evaluate cybersecurity tools, vendor services, integrations, and platforms for technical fit, operational efficiency, supportability, and client value.
• We maintain security policies, procedures, control documentation, access review processes, and evidence needed to support internal and client-facing security requirements.
• We coach and develop existing cybersecurity and compliance staff while helping define future team needs.

• Azure
• Cloud
• Support
• Microsoft 365
• Security
• Office 365

More:

We are an established and growing managed services organization seeking a Manager, Cybersecurity Services to lead cybersecurity operations, managed security service delivery, and cybersecurity consulting. This is a hands-on leadership role that works across technical teams, clients, vendors, external partners, and executive leadership. The position is based in Knoxville, TN and requires in-person work. We offer benefits including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, retirement plan, and vision insurance.

last updated 39 week of 2026