Client onboarding & implementation manager
BiteSpeed · Bengaluru, India
Job Description
About Bite Speed
Hey there! We are a Sequoia-backed Saa S startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5 M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )
We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway):-
About the role
We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (** ) and the envious net negative churn (to the extent where some of our customers pay 5-10 X of what they started with).
We're now at a point where we’ve scaled 10 X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of Bite Speed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
What makes you a good fit
Salary and Location
Location: Bangalore
Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.
Our Way Of Life - Speed-44d9b9614d da b1e9f8e .
Our Purpose
At Bite Speed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.
Our purpose is about why we’re here and what we care about:- Personal Transformation Wealth Creation Winning Together
Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We have 5 core values:- Go Above And Beyond Making Things Happen Say It Like It Is Progress Over Perfection Don’t Take Yourself Seriously, Take Your Work Seriously
Perks & Benefits
Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-
How to apply?
If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on
Know someone who might be a great fit? Refer them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!
For any queries feel free to write to