Collections Specialist - Gurgaon

PineQ Lab Technology · India

Hiring Alert | Collections Specialist – Gurgaon

Are you experienced in International Voice / First-Party Collections and looking for your next opportunity? We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon!

Location: Gurgaon (GGN) – Work from Office

Role: Collections Specialist

Work Week: 5 Days | 2 Rotational Offs

Shift: Rotational Shifts

Cab: Free Both-Way Cab Facility

Key Responsibilities

• Handle inbound & outbound calls with U.S.-based customers

• Manage past-due accounts with empathy and professionalism

• Resolve billing disputes and account-related concerns

• Negotiate realistic payment arrangements

• Maintain accurate CRM notes, payment promises & account records

• Deliver excellent customer service while achieving collection goals

What We’re Looking For

Prior experience in First-Party Collections / International Customer Support

U.S. Voice experience preferred

Minimum B2 English proficiency

Strong communication & conflict-resolution skills

High emotional intelligence and customer-handling ability

Comfortable working from the Gurgaon office

Why Join?

Paid product, tool & soft-skill training

5-day working week

Growth opportunities

Modern workplace environment

Cab facility within the eligible transport radius

Interested?

Share your resume at: khushi.agarwal@pineqlab.com

Open for referrals as well.