Call Center Representative

Description:

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Job Title: Call Center RepresentativeLocation: Cincinnati, OH/Canton, OH (Remote – Candidates must reside within 60 miles or approximately 60 minutes)Type: Contract
***Interviews not required/Direct offers
Description:As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
What you’ll do as an Inbound Fraud Representative?You'll handle in-bound calls, helping our clients and cardholders resolve their potential fraud issues. Trust is vital to building strong relationships with our customers, and in this role you’ll be essential in creating that trust. You'll review accounts, research concerns and respond promptly, and most importantly, you'll build relationships with clients, customers and colleagues.
What you’ll need to succeedYou’ll be an effective listener, with great communication skills and strong customer service skills. You must be motivated, friendly and able to take direction and run with it. You'll also need excellent problem-solving and analytical skills and thrive in a team, giving and getting support every step of the way. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you’ll need to be considered for this role2+ years of customer service experience of any kind and/or military equivalent experience.Must live within 60 minutes or 60 miles of LOCATION to ensure you’re able to commute for in-person training and occasional in-person activities.Demonstrate at least an intermediate level of computer skills including the ability to:This role will require you to work evening hours and at least 1 weekend day.This role requires a quiet, distraction-free environment.During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. xzbcwsv You must also be able to restrict any visitors or family from your work area while you are working.Be willing to submit to a background investigation, and provide fingerprints as part of our selection process
Preferred Qualifications and Skills:1+ years’ experience working in a virtual environment1+ years’ experience working in a call center environment1+ years of experience in banking or financial industry preferredA natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaintsComfortable receiving ongoing performance feedback and coachingComfortable with ongoing change and learning new technology/processesHighly self-motivated with excellent organizational skills, able to manage your time and tasks effectivelyStrong decision-making and problem-solving skills