Customer Support Analyst (US Voice Process)

Job Description Job Title: Analyst – International Healthcare Voice Process Key Responsibilities: • Handle inbound and outbound calls related to healthcare services • Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner. • Accurately document all call interactions in the internal CRM systems. • Ensure compliance with HIPAA and company policies regarding patient confidentiality. • Collaborate with internal departments to resolve issues promptly. • Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR). • Follow up on unresolved issues and ensure timely closure. Qualifications Required Skills and Qualifications: • 2–4 years of experience in international voice process, preferably in the US