Customer Service Representative

Fitelo · India

Role: Customer Service Representative

Job Type: Fulltime 

Location: Mohali (Onsite only)

About Noguilt: 

Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, 

and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical 

portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is 

expanding into injectable solutions. Backed by a team of qualified doctors , nutritionists, fitness experts, 

and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic 

support to deliver sustainable outcomes. 

About the role:   

We are looking for a Customer Service Representative to build and preserve trusting relationships with our 

customers. To succeed in this role, you should be an excellent communicator, able to work with sales and 

marketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an 

analytical mind and strong problem-solving skills.

Specifically, this role will involve:

● Serving customers by providing service information and resolving service problems 

●Attracting potential customers by answering service questions

● Maintaining customer records by updating clients' information

● Resolving service problems by clarifying the customer’s complaint, determining the cause of 

the problem, explaining the best solution to solve the problem, and following up to ensure 

resolution

● Contributing to team effort by accomplishing related results as needed

● Gaining solid knowledge of competitors

An ideal candidate will have:

● Experience as a client relationship manager

● Knowledge of customer relationship management (CRM) practices

● Experience in sales or customer service is preferred

● Problem-solving attitude

● Excellent communication skills

● Aptitude for fostering positive relationships

● Teamwork and leadership skills

● Customer-oriented mindset 

Qualifications:

● BSc/BA in Business Administration or a similar field