Customer Success Manager

ROCHASOFT · Delhi, India

TravellerTrack is a next-generation Travel Management & Corporate Mobility platform helping transport operators and enterprises automate fleet operations, employee transport, spot rentals, billing, vendor management, and reporting.

• Onboard new customers and ensure successful software implementation.
• Conduct product demos, training sessions, and user adoption programs.
• Build strong relationships with clients and act as their primary point of contact.
• Resolve customer queries by coordinating with the support and product teams.
• Monitor customer health, usage, renewals, and satisfaction.
• Identify upselling and cross-selling opportunities.
• Gather customer feedback and share product improvement suggestions.
• Ensure high customer retention and minimize churn.

• 2-5 years of experience in Customer Success, Account Management, or SaaS Support.
• Excellent communication and relationship management skills.
• Experience in B2B SaaS is preferred.
• Ability to manage multiple customer accounts simultaneously.
• Strong problem-solving and presentation skills.
• Experience in TravelTech, Fleet Management, or Corporate Mobility is an added advantage.