Dispatch Team Lead - Trucking
Taylor Transportation Search Group · Hartford, Wisconsin, United States
FULL TIMEpermanent
Job Description
Our client, an established trucking company, is seeking an experienced Dispatch Team Leader to join their operations team.
Before applying for this role, please read the following information about this opportunity found below.
Position SummaryThe Dispatch Team Leader is responsible for overseeing daily dispatch operations, ensuring efficient load planning, driver utilization, and on-time service. This role leads a team of dispatchers, supports driver communication, and works cross-functionally to deliver exceptional customer service while maximizing operational efficiency and profitability.
Key Responsibilities• Lead, coach, and develop a team of dispatchers to ensure high performance and accountability• Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization• Ensure superior customer service, email response times of 15 minutes or less, on-time pickup and delivery performance while proactively addressing service issues• Support driver retention through effective communication, problem-solving, and relationship management• Work closely with safety department on safety initiatives, driver training needs, new driver training and road tests• Serve as escalation point for complex operational challenges, including service failures, driver concerns, and customer needs• Monitor key performance indicators (KPIs) such as on-time performance, empty miles, revenue per truck, and driver productivity• Collaborate with the logistics team to align capacity with demand• Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies• Identify process improvement opportunities and implement best practices to increase efficiency
Qualifications• 3+ years of experience in trucking dispatch, logistics, or fleet operations• Prior leadership or supervisory experience preferred• Strong understanding of transportation operations, routing, and load planning• Familiarity with TMS systems, ELD platforms, and dispatch software• Working knowledge of DOT regulations and Hours of Service requirements• Excellent communication, problem-solving, and decision-making skills• Ability to work in a fast-paced, high-pressure environment
Key Competencies• Leadership & Team Development• Operational Efficiency & Problem Solving• Communication & Conflict Resolution• Customer Focus• Data-Driven Decision Making• Time Management & Organization
Performance Metrics• On-time pickup and delivery percentage• Driver retention and satisfaction• Revenue per truck / utilization rates• Reduction in empty miles• Service issue resolution time
Work EnvironmentFast-paced, operations-focused office environment. May require early mornings, evenings, or weekend availability depending on business needs.Normal hours are Monday through Friday, approximately 7am to 4pm. May require some after hours work to resolve problems that arise. xzbcwsv Attire is business casual.
Before applying for this role, please read the following information about this opportunity found below.
Position SummaryThe Dispatch Team Leader is responsible for overseeing daily dispatch operations, ensuring efficient load planning, driver utilization, and on-time service. This role leads a team of dispatchers, supports driver communication, and works cross-functionally to deliver exceptional customer service while maximizing operational efficiency and profitability.
Key Responsibilities• Lead, coach, and develop a team of dispatchers to ensure high performance and accountability• Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization• Ensure superior customer service, email response times of 15 minutes or less, on-time pickup and delivery performance while proactively addressing service issues• Support driver retention through effective communication, problem-solving, and relationship management• Work closely with safety department on safety initiatives, driver training needs, new driver training and road tests• Serve as escalation point for complex operational challenges, including service failures, driver concerns, and customer needs• Monitor key performance indicators (KPIs) such as on-time performance, empty miles, revenue per truck, and driver productivity• Collaborate with the logistics team to align capacity with demand• Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies• Identify process improvement opportunities and implement best practices to increase efficiency
Qualifications• 3+ years of experience in trucking dispatch, logistics, or fleet operations• Prior leadership or supervisory experience preferred• Strong understanding of transportation operations, routing, and load planning• Familiarity with TMS systems, ELD platforms, and dispatch software• Working knowledge of DOT regulations and Hours of Service requirements• Excellent communication, problem-solving, and decision-making skills• Ability to work in a fast-paced, high-pressure environment
Key Competencies• Leadership & Team Development• Operational Efficiency & Problem Solving• Communication & Conflict Resolution• Customer Focus• Data-Driven Decision Making• Time Management & Organization
Performance Metrics• On-time pickup and delivery percentage• Driver retention and satisfaction• Revenue per truck / utilization rates• Reduction in empty miles• Service issue resolution time
Work EnvironmentFast-paced, operations-focused office environment. May require early mornings, evenings, or weekend availability depending on business needs.Normal hours are Monday through Friday, approximately 7am to 4pm. May require some after hours work to resolve problems that arise. xzbcwsv Attire is business casual.