IBA Manager

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.The roleThe IBA Manager is a manager’s position supervising operations related to Insurance Broking Accounts (IBA), responsible for managing a team of Finance Technicians handling retail insurance markets. The role combines people leadership, operational management, technical IBA expertise, collaborator management, reconciliations, aligning cash flows and ongoing improvement of processes.What you'll be doingLead, empower and develop an IBA team across multiple sites, ensuring team proficiency, appropriate training and effective performance managementDeliver accurate and timely accounting administration services within agreed service standardsLead all aspects of cash matching, IBA payment requests and entries within IBA accounting systemsReconcile accounts with insurers, markets and clients, investigating and resolving queries promptlyBuild and maintain positive relationships with Business Units, underwriters, trading venues and suppliersRespond to stakeholder requirements expertly and deliver high levels of customer serviceEnsure adherence to company policies, procedures and regulatory requirementsMonitor team performance and operational metrics, providing management information, reporting and analysisLead team meetings and contribute to wider IBA management, projects and change initiativesSupport business growth through operational efficiency, continuous improvement in execution and the sharing of best practiceWho we're looking forPrevious experience as a Finance Technician or similar accounting roleExperience balancing ledgers and accountsExperience supervising or leading staffPerformance and absence management experience, with the ability to drive accountability and resultsStrong understanding of IBA protocols and guidelinesLedger reconciliation, cash matching and payment processing knowledgeA customer-focused approach and strong interpersonal skillsAbility to establish links across multiple business areasUnderstanding of insurance market processes and procedures is desirableQualificationsGCSEs (or equivalent), including English and MathsAn AAT qualification or other relevant accounting qualification is desirableStrong written and verbal English and numeracy relevant to the roleWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.PermanentHowden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve. #J-18808-Ljbffr