Homeowner Claims Quality Assurance Senior Analyst - Remote

CSAA Insurance Group, a AAA Insurer · Salem, United States

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Homeowner Claims Quality Assurance Senior Analyst - Remote

Requisition Number
R7978 Homeowner Claims Quality Assurance Senior Analyst - Remote (Open) Location
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from lifes uncertainties. We are actively hiring for a

Homeowner Claims Quality Assurance Senior Analyst !
The Claims QA function applies quality assurance techniques and methods to examine the output and efficiency of business processes within the CSAA Insurance Group claims organizations and business partners.
Plans, executes, analyzes, and presents outcomes of claims-related auditing activities. Leads multiple projects concurrently.
Analyzes quantitative claim and financial data to determine auditing opportunities and appropriate scope for efforts.
Applies a high level of technical knowledge in gathering qualitative understanding by reviewing claim handling events.
Analyzes qualitative audit data to monitor, communicate and mitigate top issues and control gaps related to claim events, both with peers and independently.
Plans and executes claim-related audits and similar projects independently and with peers, including assigning collaborative work to peers and ensuring progress towards shared objectives when appropriate.
Prepares persuasive written reports for claims executives and other business leaders encouraging business remediation of relevant deficiencies.
Builds and maintains a professional network with claims leaders.
Facilitates meetings as necessary for projects.
Leads multiple projects concurrently.
May be asked to step into a temporary leadership or support role within either Claims QA or a claims team as needed.
6+ years of experience in property claims handling required.
~ A bachelors degree in a related field, or an equivalent combination of education and experience required.

An advanced Degree (CPA, MBA) in a related area.
Exposure to using data in spreadsheets and/or databases for risk detection.
Ability to recognize the interdependencies among complex business processes to anticipate risk potential.
Ability to develop recommendations and solutions to complex problems based on data.
Ability to communicate, in person (virtual) and in writing, complex data and concepts so that the material is easily understood by all levels of management.
Proficient in the use of Microsoft Office applications such as Word, Excel, and PowerPoint.
willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive

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We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Flexible Workplace:

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging:

An inclusive and welcoming workplace is the cornerstone of our success. Sustainability:

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Ability to develop recommendations and solutions to complex problems identified in analysis.
Ability to communicate complex data and concepts in person, in writing and as formal presentations so that it is easily understood by all levels of management from first level to executive management required.
The ability to teach, lead and mentor new analysts entering the Claim QA field required.
Proficient in the use of Microsoft Office applications such as Word, Excel and PowerPoint. Proficient in the use of simple relational data bases, primarily MS access required.
Education, Work Experience, Licenses & Certifications
6+ years experience in claims handling

Advanced Degree (CPA, MBA) in related area
~ However, we have a location-based compensation structure. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.