Project Owner / Service Delivery Operations Lead

Designation-Project Owner / Service Delivery Operations Lead (Managed Operations | Client-Facing Delivery Ownership, Production Control, SLA, Quality, Risk, and Team Leadership) Role Positioning This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement. Position Summary ARDEM is seeking a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows. The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communi