Bell Clerk (English and Japanese Speaking), Vacation Ownership - Hilton Hawaiian Village Waikiki Beach Resort

As a Bell Clerk, you're not just answering calls and relaying guest needs - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: - Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance - Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items - attention to detail is key here! - Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries - Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas - Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Bell Clerk, you're not just answering calls and relaying guest needs - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.