Sales & Customer Service Associate — Fine Jewelry & Diamonds

Unbridaled AI · Remote, India

About the Role

We’re looking for a sales and customer service professional who lives at the intersection of fine jewelry and technology. You’ll drive revenue by nurturing leads and re-engaging existing clients, while supporting customers and trade partners across our e-commerce and B2B marketplace platforms — helping them navigate diamonds, gemstones, and fine jewelry with confidence, using modern tools to keep every interaction fast, accurate, and on-brand.

What You’ll Do

Sales

• Meticulously follow up on sales opportunities and leads through to close, ensuring nothing falls through the cracks.
• Proactively reach out to existing clients to re-engage them, uncover repeat business, and deepen relationships.
• Track pipeline and follow-up cadences in our CRM, keeping stages and next steps current.
• Identify upsell and cross-sell opportunities based on client purchase history and preferences.

Customer Service

• Respond to customer and trade inquiries via chat, email, and phone with speed and polish.
• Advise buyers on diamonds, gemstones, and jewelry specifications (4Cs, certifications, settings, metals).
• Manage orders, returns, and memos within Shopify and related platforms.
• Troubleshoot account, checkout, and order issues, escalating technical bugs when needed.
• Maintain accurate records in our CRM/ticketing systems (e.g., Intercom, Linear).
• Collaborate with product, design, and operations teams to close the loop on customer feedback.

What You Bring

• Solid working knowledge of diamonds and fine jewellery (grading basics, terminology, trade practices).
• A proactive, self-starting approach to sales follow-up — comfortable owning a pipeline and driving it forward without being asked.
• Hands-on comfort with Shopify (order management, basic admin navigation).
• General tech fluency — comfortable learning new software, CRMs, and support tools quickly.
• Fluent English with excellent written grammar and a professional, warm tone.
• Strong organizational skills and follow-through; you don’t let leads or tickets go stale.
• Prior experience in jewelry retail, e-commerce sales, or a trade-facing customer service role.

Nice to Have

• Experience with B2B marketplaces or wholesale jewelry/diamond trading.
• Familiarity with Intercom, Linear, or similar CRM/support/dev-ticketing tools.
• GIA or similar gemological coursework.

Why Join Us You’ll be part of a small, fast-moving team building the future of how diamonds and fine jewelry are bought and sold — combining decades of craft heritage with modern technology.