Customer Service and Collections Specialist

Customer Service & Collections Specialist (B2B)

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A growing organization is seeking a Customer Service & Collections Specialist to support business-to-business accounts in a fast-paced, high-volume environment. This role combines customer service, account management, and collections responsibilities with a strong emphasis on outbound and inbound phone communication. The ideal candidate is professional, persistent, customer-focused, and comfortable handling a large volume of daily calls while maintaining positive client relationships. This position is temp to hire and will pay between $19 and $22/hr. depending on experience.
ResponsibilitiesManage a portfolio of commercial customer accounts and maintain regular communication regarding account status.Conduct high-volume outbound collection calls and handle inbound customer inquiries throughout the day.Follow up on past-due invoices and negotiate payment arrangements when appropriate.Research and resolve billing discrepancies, payment issues, and account concerns.Provide outstanding customer service while maintaining a professional and solution-oriented approach.Document account activity, collection efforts, and customer interactions within company systems.Collaborate with internal departments to address customer questions and expedite issue resolution.Process customer payments and update account records accurately.Review aging reports and prioritize collection activities to improve cash flow.Monitor customer accounts for payment trends and potential credit concerns.Meet individual productivity, call volume, and collection performance goals.Maintain compliance with company policies and established collection procedures.
Qualifications1+ years of experience in customer service, collections, accounts receivable, or a related business-to-business environment.Strong phone presence with the ability to make and receive a high volume of calls daily.Excellent communication, negotiation, and conflict-resolution skills.Ability to build relationships while effectively collecting past-due balances.Strong organizational skills and attention to detail.Proficiency with Microsoft Office and customer account management systems.Ability to multitask and prioritize work in a fast-paced setting. xzbcwsv High level of professionalism, accountability, and follow-through.
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