Customer Service Representative

Policybazaar.com · Gurugram, India

JOB SUMMARY:

• Location : Gurugram, Sector 44
• Shift Timing: 10 Am-7 Pm
• Salary Budget: Fresher - 2.55 LPA - 3 LPA
• Experienced gets hike on their Last CTC or max 4LPA.

Key Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

• Under Graduates & Graduates are welcome. Freshers can also apply.
• 0–4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

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