Customer Support Executive

Company Description Wenova Brands Private Limited is a next-generation multi-brand consumer company headquartered in Chennai, India, focused on science-backed and purpose-driven products. The company builds trusted, affordable, and impactful brands rooted in Indian innovation, with a strong emphasis on clinical research, high manufacturing standards, clean labels, and transparent sourcing. Its portfolio includes Kiddikind, a fast-growing pediatric nutrition brand with millet-based, doctor-developed formulations, and Chewboo, an upcoming healthy snacking brand that combines fun, flavor, and nutrition. Wenova Brands invests in premium brand storytelling, customer-centric design, and maintains a strong digital, direct-to-consumer, omnichannel, and international expansion roadmap. The long-term vision is to become one of India’s most respected multi-brand FMCG houses for nutrition, wellness, and lifestyle brands trusted globally.
Role Description This is a full-time, on-site Customer Support Executive role based in Chennai. The Customer Support Executive will handle customer queries and concerns across various channels, including phone, email, chat, and social media, ensuring timely and accurate responses. The role involves resolving product and order-related issues, coordinating with internal teams for escalations, and maintaining detailed records of interactions in support systems. The person in this role will proactively monitor customer feedback, support customer satisfaction initiatives, and contribute to improving support processes and FAQs. The Customer Support Executive will also assist in educating customers about product features, usage, and policies while representing Wenova Brands with a professional, empathetic, and solution-oriented approach.
Qualifications

• Strong skills in Customer Support and Customer Service to manage inquiries, complaints, and feedback professionally.
• Experience in Online Support and Customer Satisfaction to handle digital channels and contribute to high customer experience standards.
• Ability to provide basic Technical Support related to products, platforms, or order processes.
• Excellent verbal and written communication skills in English; proficiency in regional languages is an advantage.
• Comfort working in a fast-paced FMCG or consumer brand environment, with attention to detail and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams and maintain composure under pressure.
• Previous experience in customer support or contact center roles is preferred.
• Minimum qualification: bachelor’s degree or equivalent relevant experience in customer-facing roles.