Insurance Customer Service Representative

We’re seeking an Insurance Analyst to help deliver a high-quality customer support experience by responding to inquiries, resolving issues, and managing escalations. In this role, you’ll combine strong analytical thinking with clear written communication to diagnose problems, determine the best path to resolution, and collaborate across teams in a fast-paced environment. If you enjoy solving customer-impacting problems and staying organized while juggling priorities, this is a great opportunity to make an immediate impact.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Required Skills1+ year of experience in customer service, client support, or account management2+ years of professional work experience with demonstrated competenciesStrong analytical, troubleshooting, and problem-solving skillsExcellent listening, writing, and communication skillsAbility to make decisions independently and apply judgment appropriatelyStrong attention to detail, time management, and organizational skillsProficiency with Microsoft Office, especially Word and ExcelComfort using common workplace tools such as word processing and spreadsheets
Nice to Have SkillsExperience with Salesforce or another CRM/ticketing platformBackground supporting high-profile customers or handling urgent/escalated cases
Preferred Education and ExperienceHigh school diploma requiredAssociate’s degree preferredBachelor’s degree xzbcwsv preferred (or equivalent combination of education, training, and experience)
Other RequirementsHybrid schedule (on-site 2 days per week)Ability to work effectively in a high-energy, fast-paced environment

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.