Inbound Reservations Agent - Destinations

Inbound Reservations Agent - DestinationsReservation Agents assist our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties!Job Responsibilities:Demonstrate excellent problem solving, complaint resolution and negotiation skillsDemonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objectionsPossess strong communication skillsAre passionate about delivering quality service and making a difference in the guest experienceDemonstrate a professional and polished demeanor with a positive, upbeat, and friendly personalityCan learn quickly and adapt to change in a fast-paced, high performance driven cultureDemonstrate exceptional habits of dependability and attendancePossess strong computer skills, including proficiency in Microsoft Outlook, and internet browser. Must hold a high school diploma or GED equivalent.Hours of operation are Mon-Sun, 9am-6:00pm. Employee must have open availability during the above hours of operation. Pay is $16 per hour. Candidates must be able to attend work at Stone Mountain Park as scheduled. Bilingual abilities are a plus.Qualifications:Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureAutonomous/Independent -- enjoys working with little directionJob Types: Full-time, Permanent