Daraz PK-L&D Specialist-Logistics

Alibaba Group · Karachi, Karachi District; Sindh, Pakistan

Key Responsibilities

• Design and deliver technical training programs across Pakistan Logistics.
• Conduct structured onboarding and training for new hires covering processes, SOPs, systems, KPIs, and operational expectations.
• Conduct refresher and upskilling sessions based on operational requirements and identified capability gaps.
• Deliver classroom, on-the-job, and virtual training as required.
• Develop and maintain training presentations, SOP-based learning materials, process guides, quick-reference guides, tutorials, case studies, quizzes, and assessments.
• Convert complex logistics processes into simple, practical, and easy-to-understand learning content.
• Ensure training materials remain aligned with the latest processes, systems, SOPs, and operational changes.
• Develop and conduct quizzes, tests, and knowledge checks.
• Conduct pre- and post-training assessments to measure knowledge improvement.
• Identify knowledge gaps and design targeted interventions accordingly.
• Work with Operations to ensure employees can effectively apply training on the job.
• Build and maintain training trackers covering onboarding, refresher training, assessments, certifications, and completion status.
• Monitor training attendance, completion, assessment scores, and identified knowledge gaps.
• Prepare regular training reports and dashboards for management.
• Maintain accurate training records across relevant logistics functions.
• Partner with Operations Excellence and Logistics teams to identify operational performance gaps that can be addressed through training.
• Analyze operational data and recurring process issues to identify underlying capability gaps.
• Develop targeted training interventions and measure their effectiveness against relevant operational KPIs.
• Establish standardized onboarding frameworks, checklists, and learning paths for different logistics roles.
• Ensure new employees complete required training within defined timelines.
• Coordinate with Operations and HR to ensure a smooth transition from training to live operations.
• Continuously improve onboarding based on feedback and new-hire performance.
• Support selected behavioral and interpersonal training initiatives, including communication, customer handling, teamwork, problem-solving, workplace behavior, and professional conduct.
• Coordinate with HR/L&D teams for specialized training requirements.
• Work closely with Logistics Operations, Operations Excellence, HR, and other relevant stakeholders.
• Coordinate training schedules while minimizing disruption to operations.
• Act as the L&D focal point for Pakistan Logistics and continuously gather feedback to improve training effectiveness.
• Use AI to accomplish L&D tasks efficiently.
• DoD.

Position Requirement

• Bachelor's degree in Business Administration, Human Resources, Supply Chain, Logistics, Operations, or a related field.
• Relevant L&D, training, logistics, or supply chain certifications are an advantage.
• 2–4 years of relevant experience in Learning & Development, Training, Operations Training, Logistics, Supply Chain, E-commerce, Retail, or a similar operational environment.
• Experience in designing and delivering training programs.
• Experience working with frontline or field-based employees is preferred.
• Exposure to logistics, courier, warehouse, last-mile, transportation, or e-commerce operations is highly desirable.
• Strong training delivery and presentation skills.
• Ability to develop clear and engaging training materials.
• Good Excel/Google Sheets skills and ability to maintain training trackers and reports.
• Ability to develop quizzes, assessments, and knowledge checks.
• Strong analytical and problem-solving skills.
• Comfortable working with operational data and KPIs.
• Good understanding of SOPs and process documentation.
• Experience with LMS or digital learning platforms is an advantage.
• Strong communication and interpersonal skills.
• Confident working with frontline and operational teams.
• Highly organized and detail-oriented.
• Self-driven, proactive, and comfortable working independently.
• Strong execution mindset and hands‑on approach.
• Ability to simplify complex processes and explain them effectively.
• Comfortable working in a fast-paced operational environment.
• Strong stakeholder coordination skills.
• Willingness to travel to logistics facilities/hubs when required.