NDR Executive - Customer Care (Voice)

Sadhna.co · India

At Sadhna.co, we believe wellness begins with being cared for. That care doesn't end at checkout. It extends to the moment a customer opens their order, and to every call in between.

Sometimes that moment gets delayed. An address is incomplete, a customer isn't home, a courier misses a step. We're looking for people who will step in at exactly that point, reach out with warmth, and make sure the order arrives.

This is a voice role. It's also a trust role.

About the role

You will be the voice our customers hear when a delivery hasn't gone to plan. Your work is to understand what happened, resolve it with grace, and ensure the order reaches them, before it's returned to us.

• Reach out to customers whose orders are marked as undelivered
• Understand the cause, correct the details, resolve any hesitation about the order
• Coordinate with our logistics partners to reschedule delivery within the window
• Maintain precise records of every conversation and outcome
• Follow through on pending shipments and escalate anything at risk, early
• Own your targets: successful deliveries, RTO reduction, call quality

Who we're looking for

• A naturally warm, articulate communicator in Hindi, with comfortable English
• Someone who can turn a hesitant "no" into a confident "yes", without ever sounding like a script
• 1–3 years in outbound calling, e-commerce logistics or customer care. Exceptional freshers are welcome.
• Familiar with Excel and CRM or dialer tools
• Composed under volume, energised by clear goals
• Curious about how orders move, or quick to learn

What you'll find here

• Work that matters, visibly. Every order you save is a customer who stays.
• A small, considered team where your voice is heard by the people building the brand.
• A clear path into our wider Customer Experience function as we grow.

To apply, share your CV to hrteam@sadhna.co and a few lines on a time you changed someone's mind on a call. If you've worked in NDR or outbound before, include your conversion numbers.