Office Administrative and Customer Support - Inventory Clerk

Service Parts Coordinator Position Summary: Primarily provide support to the depot and field service groups in Tewksbury, MA by managing the Service Inventory for Pipettes and liquid handling automation equipment. Essential Job Functions and Accountabilities: Lead management for the service inventory located in Tewksbury, MA Ensuring accurate location of Inventory Responsible for Cycle Counting and report out to Finance and Service Management Identifying and integrating new parts Identifying and removing obsolete parts Responsibility for ordering all parts and supplies as required by the service teams Ordering of parts from Thermo Fisher Scientific and other vendors, including PO creation and order follow-up Helping to identify uncommon or obsolete parts Order service supplies from multiple vendors Manage and drive improvements in the ordering process Provide business process improvement support to service management Continuously improve the inventory and cycle count process Continuously improve the parts / supplies ordering process Support team process development for depot and field Primary support for depot shipping Coordinate with the order entry administrator to ship customer units back from the depot Dispatch requested ULS shipping boxes to our customers for the return of their pipettes As time allows, provide additional support to the depot and field service teams as directed by the Technical Service Manager The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it. Minimum Requirements/Qualifications: Travel Requirements: No travel restrictions Ability to travel 10% of the time (Primarily to and from our offsite facility in Billerica, MA) Educational Qualifications: Associate degree or 2 years work experience in an applicable field Experience Qualifications: Ability to operate independently, with initiative, and good business judgment Experience in customer engagement 2+ years' experience in similar role Excellent computer skills including an very good understanding of Windows, Word, Excel and Access Ability to learn and develop new processes within our CRM application (Salesforce.com experience a plus) Strong in oral and written communications skills Strong organizational and time management skills Business process improvement and development experience Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability lift and/or move up to 50 pounds. Additional Skills: Soft Skills: Ability to Follow-up: Yes Ability to Work Independently: Yes Detail oriented: Yes Problem Solving Capability: Yes Team Player: Yes Software Skills: MS Excel Intermediate: Yes MS Office: Yes Technical Skills: Data Entry: Yes Inventory Control: Yes