AI & Ops Associate

ABOUT THE COMPANYAt TEAM Services Group, we believe in empowering individuals to live life on their terms. As anational leader in household employment and home care solutions, we champion theself-directed care model, giving seniors and individuals with disabilities the freedom to choosethe caregivers and service providers who best fit their needs. Backed by General Atlantic, weare on a mission to transform home care with compassion, innovation, and a people-firstapproach.

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In 2024, TEAM NY joined the TEAM family, bringing its expertise in coordinating personal carefor thousands of Chinese-American, dual-eligible Medicare-Medicaid patients in New York City.As TEAM’s largest acquisition, TEAM NY is highly visible within the portfolio and is pursuingambitious growth targets. We like to win, but we also have fun doing it: we have a close-knitculture and prioritize having fun while doing good for the community. The work is mission driven,and our team genuinely cares to make a difference in our community and beyond.We are looking for a driven, dynamic teammate to help scale TEAM NY to the next level. Thisrole is an opportunity to help shape our overall business strategies and operations. If you thrivein a fast-paced, mission-driven environment where winning and having fun go hand in hand, youwill fit right in.
ROLE SUMMARYWe are seeking to fill a Strategy and Operations role to help drive key company initiatives,including AI implementation, digitization, and workflow optimization. This is a high-impact,high-ownership role ideal for someone who thrives in fast-paced environments, enjoysrelationship-oriented work, loves solving complex problems, and wants to see the immediateimpact (both from a financial and mission lens) of their work. You will work directly with seniorleadership and functional leaders to execute joint initiatives and resolve operational issues.This role sits at the intersection of strategy, operations, analytics, and AI innovation, withsignificant visibility and opportunities for growth.
WHAT YOU’LL NEED TO DO● Lead strategic operations initiatives across clinical, coordination, compliance, andadministrative teams.● Identify, map, and improve manual workflows through digitization, automation, andprocess redesign.● Lead AI implementation by identifying use cases, coordinating pilots, tracking adoption,and documenting outcomes. Partner with leaders and general managers across thebusiness to identify high-value transformation opportunities and turn them into scalableAI and automated solutions.● Work with internal teams and vendors to implement digital tools, automations,dashboards, and AI-enabled workflows.● Create and maintain SOPs, workflow guides, training materials, and implementationplaybooks.● Track project milestones, risks, dependencies, user feedback, and measurable impact.● Support staff training, change management, and post-launch troubleshooting to ensuresustainable adoption.
QUALIFICATIONS & EXPERIENCE● 2-4+ years in management consulting, investment banking, strategy/ops, or high-growthstartup operations● Strong analytical skills with experience interpreting complex data and producing clearinsights● Experience preparing executive-ready presentations, memos, or externalcommunications● Demonstrated ability to influence and build trust with diverse stakeholders● Fluent in English and Mandarin (spoken)
CRITICAL ATTRIBUTES● Owner Mindset: Takes responsibility, anticipates next steps, and drives outcomes● Fast + Accurate: Produces high-quality work under time pressure● Detail-Oriented: Tracks issues rigorously and ensures follow-through across multipleteams● Resourceful: Thrives in unstructured environments; solves ambiguous problems● People-Savvy: Effective with frontline teams and external partners● Mission-Driven: Passionate about improving healthcare services for elderly Asiancommunities● Culturally Fluent: Mandarin required (spoken); Cantonese a plus
BENEFITSCompany-sponsored medical, dental, and vision plan for employees and their dependents,401(k) participation after 3 months of continuous service, life insurance, long-term disabilitycoverage and employee assistance program. In addition to accrued vacation time and sicktime, 10 paid federal holidays.
LOCATIONFlushing, New York (~30-45 minutes from Manhattan). xzbcwsv In-person 4 days/week.