Senior Manager, Customer Success – Defense & Aviation

Shield · Dallas, United States

Shield AI seeks a Senior Manager, Customer Success to build and scale the Aircraft Division CS function for V-BAT and X-BAT customers, including government, allied defense, and strategic commercial accounts. You will lead a team of Customer Success Managers, define the operating model, and drive adoption and mission value.

You will own critical accounts governance, escalate customer risk early, and align across product, engineering, training, sustainment, and support to ensure customer success