Delivery Operations Lead - BPO & Performance Excellence

foodpanda · Lahore, Pakistan

foodpanda, part of the Delivery Hero Group, is seeking a results-driven operations leader to manage BPO partnerships in Lahore. You will monitor performance metrics, drive improvements, and coordinate with on-site teams to maintain high service quality.

You will collaborate with WFM, Quality, Training, and HQ teams to implement initiatives and handle incidents swiftly, translating data into actionable insights for better customer, rider, and vendor experiences.