Customer success manager | 2-5 yrs | b2b | fintech startup | delhi/bangalore

MetaMorph · Delhi, India

About Meta Morph:

We at Meta Morph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

About Our Client

: A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms

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What You’ll Be Doin g: Own the onboarding and implementation process for assigned customer account s. Act as the primary point of contact for customers during the post-sales lifecycl e. Build strong relationships with business and technical stakeholder s. Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issue s. Conduct product demonstrations, training sessions, and feature walkthrough s. Drive product adoption by educating customers on platform capabilities and best practice s. Monitor customer health, platform usage, and engagement metric s. Proactively identify risks and escalate concerns to internal teams when require d. Support renewal conversations by ensuring customers realize value from the platfor m. Identify opportunities for account growth through upselling and cross-sellin g. Gather customer feedback and share insights with Product and Engineering team s. Maintain accurate records of customer interactions, action items, and implementation progress using CRM tool

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What We're Looking For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppo rt. Experience working with B2 B Saa S, Fin Tech, or technology produc ts. Strong communication and stakeholder management skil ls. Ability to understand customer business requirements and translate them into actionable solutio ns. Experience coordinating with cross-functional teams to deliver customer outcom es. Excellent problem-solving and project coordination skil ls. Customer-first mindset with strong ownership and accountabili

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