Senior Lead, Information Technology (IT) and System Support

VisionSpring Foundation · India

Are you a change maker who wants to play a pivotal role in restoring vision for millions of people in low-income settings across India? Would you like to work for an organisation that is a pioneer in social impact practices?

We are seeking a highly motivated, dynamic, and self-driven candidate who would like to have a challenging and meaningful career path in information technology and the social sector. Information Technology (IT) is a key focus area in our organisation and requires a proactive and dynamic approach. The candidate should be dedicated and sincere towards her/his work and should always be open to learning new things. The candidate should have in-depth subject matter knowledge, expertise, and experience. Timely and high-quality delivery of goals would be essential and will be a key performance measurement criterion. S/he will be based out of Delhi NCR (Noida), India.

About You

• You love all aspects of IT and are comfortable talking about WAPs, routers, and websites one minute, Microsoft Azure, SAP, and Salesforce the next, researching new technologies in the morning, and writing SOPs and meeting with developers in the afternoon.
• You enjoy working with cross-functional teams to learn what their needs are and turn those needs into requirements and user stories/use cases.
• You enjoy working with programmers to build out the project/feature release plan.
• You are a team player and enjoy working with other IT professionals.
• You work well in an open planned environment and see everyone as an equal, no matter what their responsibilities are.
• You are flexible and adaptable and thrive in environments where each day is unlike the next.
• You operate with integrity and take pride in going above and beyond even when no one is watching.
• You love to start, run, and complete projects, no matter how big or small.
• You are excited to demonstrate your projects.
• You enjoy problem solving that requires research and development.
• You like to manage technology projects of any nature.

About Us

• We are creating access to eyeglasses for low-income people. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.
• As a social organisation, social change motivates us first. Our focus is on advancing our mission objectives - to increase functioning, productivity, and income earning potential for our low-income people by correcting impaired vision with eyeglasses.
• We are working to transform the systemic dysfunction which has failed to deliver eyeglasses - a 700-year-old technology - to approximately 55 Crore people in India in need of vision correction.
• We serve low-income people who are more than beneficiaries to us. The people (and the partners) we serve expect high-quality eye-screening and eyeglasses.
• To efficiently scale, we must deliver each new unit at less cost.
• We run our operations on financial metrics and social impact measures. We leverage a range of processes and practices to get the work done.
• We believe in scaling our impact, not our organisation. We are a lean team of doers.

What You’ll Do

You will be leading the IT department and the talented individuals that are part of the same. You will be responsible for providing management for the development and release of internal and external software projects and the management of system support and infrastructure operations. If you work well in an energising environment, have excellent communication, superb administrative and technical skills, can multi-task under pressure, and are self-motivated…we want you!

Essential Functions

• Managing IT operations teams for internal system support and Azure cloud/LAN infrastructure.
• Planning and implementing projects ensuring timely and accurate communication and distribution of information, documentation, and issue resolution to all appropriate team members.
• Leading, facilitating, and tracking project deliverables using Agile and Waterfall methodologies.
• Overseeing QA/QC testing, user acceptance/adoption, and tools research and selection.
• Strong hands-on experience in cybersecurity tools, risk mitigation, and compliance.
• Strong knowledge of ITIL framework.
• Administer and manage SharePoint Online, OneDrive, and Microsoft 365 suite.
• Develop intranet portals, document management system, workflows (Power Automate), and permissions architecture.
• Manage SharePoint security, data retention policies, and integration with other work/operational apps.
• Drive user adoption and training for SharePoint and Teams.
• Budgeting, vendor management, license compliance, and IT asset management.
• Maintain IT documentation, SOPs, and IT risk register
• Providing program insights efficiently.
• Working with teams across multiple locations.
• Overseeing the programming team.
• Experiencing managing software development projects.

What’s Required

• 15+ years’ experience in IT operations and software product development.
• Fluent in reading, writing, and speaking English
• Experience in feature release planning, product charter, scope definition, requirements gathering, project planning, change control, risk management, and reporting.
• Ability to break down the requirements into user stories and can run the stories with the organisation to define the prioritisation.
• At least 3 years’ project management experience using Agile and Waterfall methodologies.
• Experience working with SAP B1 and Salesforce.
• Experience managing a website.
• Experience with the integration between various systems.
• Experience of working on multiple projects simultaneously.
• Ability to translate organisational requirements to technical documentation and artifacts.
• Ability to wireframe and prototype solutions.
• Strong understanding of SDLC and its phases.
• Ability to interact with users and translate needs maintainable configurations, extensions and customisations.
• Ability to set up source code management/release platform (GitHub)
• Ability to set up automated QC/QA testing.
• Experiencing managing IT teams.
• Experience with Zoho Sprint a plus.
• Working experience in database programming using RDBMS databases such as Oracle, SQL Server, others, etc.
• Exposure to Microsoft IIS.
• Experience with Microsoft Azure is a plus.
• Extraordinary follow-through, attention to detail and deadlines, and a strong personal sense of accountability.
• The highest standards of ethics, with a demonstrated capacity for discretion and for handling sensitive information with care.
• Meaningful experience working as a part of a team and demonstrated success collaborating with external consultants to move projects forward.
• Quick learner and self-driven.

Compensation and Benefits

• Salary based on experience and education.
• Competitive benefits, including health insurance and generous vacation time.

To Apply

• We want to know more than just what you have done. We want to know who you are. What are the passions and talents that draw you to this role?
• Please submit an application, including a thoughtful cover letter and your CV/resume, to: careers@visionspringfoundation.org . Please ensure there is a short description of each organisation on your CV/resume. Include your last name and “Senior Lead, Information Technology (IT) and System Support” in the subject line.
• Please note that only candidates to be interviewed will be contacted.
• Evaluation of qualified candidates will include an assessment exercise, which will be followed by a competency-based interview.
• We are an Equal Opportunity Employer.