Training Manager- GIS

Wipro · India

Job description:

Skills required- Process Training + Client Management + Team Management

Domain - GIS

Core responsibilities:

• Training Management
• Client Management
• Team management

Detailed Responsibilities:

• Structure on-boarding training requirements, Pre Process, Process, customer Visits etc
• Imparts New Hire Training to trainees from a classroom-training standpoint and ensure maximum knowledge retention resulting in better throughput.
• Delivers Workflow Specific Modules pertaining to Adult videos, pornography, hate, violence, harmful & dangerous acts etc.
• Participates in Client Calibration and ensure the latest updates in each meeting are cascaded to respective teams
• Ensures that all new employees go through the defined new learning path for their respective roles in the account
• Assists new hires during OJT and GO-live
• Provides refresher and remedial training for existing employees
• Understands the role in making the world a safer place and builds a culture on similar lines during training period
• Maintains trainee data and information in a processed and structured manner
• Generates training reports from time to time and reports closure to manager
• Assists in administrative tasks including creation of trainee roster, scheduling transport cabs etc.
• Coaches trainees on the floor and delivers feedback
• Takes ownership in improving trainee performance
• Analyses training needs for employees working for the account
• Responsible for account level Training metrics
• Responsible for adhering to training standardization guidelines defined by the BU Training Function

Critical Skills Required:

• Should be well versed with basic excel and PowerPoint skills
• Should have excellent communication and interpersonal skills
• Should have strong decision-making skills
• Should have the ability to prioritize deliverable depending on the risk involved in delay
• Should have good stakeholder management skills
• Should be able to get things done with minimal guidance
• Candidates with experience in Flagged videos as a Process will be given preference
• Should have good time management skills
• Should have a flair to make the business succeed
• Should have professional experience in Industry environment with excellent communication skills and a flair for training can also apply
• Ability to engage with the Client and run/lead workshops
• Excellent Facilitation and influencing skills