Remote Customer Service Phone Agent

Procare HR · Remote, United States

Note: This is a remote opportunity.
Start a new career as a Customer Success Specialist with Procare HR! At Procare HR, were on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. As a Customer Success Specialist at Procare HR, you are an essential part of the Client Engagement Team. Customers feel peace of mind knowing their team is engaged, supported, and empowered in their partnership with Procare, and appreciative of your reliability, likability, follow-through and relentless focus on experience and satisfaction.
High School Diploma or GED.
~1-2 years prior experience in client support, customer success, HR administration or a similar role.
~2-4 years prior experience managing customer relationships and handling customer inquiries with a focus on escalation management and process improvement in a fast-paced environment.
~ Experience with HRIS systems (UKG Ready preferred) and CRM platforms (preferably Salesforce) for customer management and reporting.
~ Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note for task tracking and communication.

Health insurance with company paid premium for employee only coverage
Company paid dental insurance for employee only coverage
Company paid life insurance
Company paid short- and long-term disability insurance
We accept applications on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.