Remote Real-Time WFM Analyst (Night Shift)

Porch Group · Workfromhome, United States

The Porch Group is seeking a Workforce Management Real-Time Analyst to drive real-time and intraday staffing, monitor KPIs, and optimize service levels across our operations. You will coordinate between operations, workforce planning, and leadership to drive efficiency and enhance customer experience.

You will oversee performance data, adjust schedules, and provide actionable insights to leadership while ensuring accurate WFM reporting.