Front desk receptionist

JOB DESCRIPTION
Position: Front Desk Executive
Location: Bangalore
Employment Type: Full-Time
Job Summary
We are looking for a friendly, professional, and well-groomed Front Desk Executive to manage the front desk operations at Bangalore Office. The ideal candidate should have prior experience as a receptionist, preferably in a wellness centre, healthcare, fitness centre, clinic, or customer-facing service environment.
The candidate will be responsible for welcoming clients, managing appointments, handling calls, and ensuring a smooth and positive client experience.
Key Responsibilities
Greet and welcome clients and visitors in a warm and professional manner.
Manage front desk and reception operations efficiently.
Answer, screen, and direct incoming telephone calls.
Schedule and coordinate client appointments and consultations.
Maintain appointment schedules and ensure smooth client flow.
Handle client enquiries and provide accurate information about wellness services and programmes.
Maintain client records, registers, and basic administrative documentation.
Handle emails, Whats App enquiries, and other front desk communications.
Coordinate with wellness consultants, therapists, trainers, and internal teams.
Manage billing, payments, and basic cash/transaction records, if required.
Follow up with clients regarding appointments and services.
Ensure the reception and waiting area is clean, organised, and presentable.
Handle client concerns professionally and escalate issues to the concerned team.
Support day-to-day administrative activities of the Wellness Centre.
Candidate Profile / Requirements
Graduate or equivalent qualification.
3 - 6 years of experience as a Receptionist / Front Desk Executive.
Candidates with experience in Wellness Centres, Healthcare, Fitness Centres, Spas, Clinics, or similar service industries will be preferred.
Excellent communication and interpersonal skills.
Pleasant personality and professional grooming.
Good customer service orientation.
Basic computer knowledge and proficiency in MS Office.
Ability to manage appointments and multitask effectively.
Good command of English; knowledge of Kannada and Hindi will be an added advantage.
Should be customer-focused, organised, and presentable.
Key Skills
Front Desk Management | Customer Service | Appointment Scheduling | Client Coordination | Communication Skills | Telephone Etiquette | Basic Computer Skills | Wellness / Healthcare Reception Experience