Umrah Officer

Meezab Group · Lahore, Lahore District; Punjab, Pakistan

Every Umrah enquiry is a customer deciding who they can trust with an important journey. Your job is to turn those enquiries into clear, suitable packages, guide customers through the process, and make sure every booking is handled accurately from the first conversation to departure.

What you will do

• Handle B2C Umrah enquiries and convert leads into confirmed bookings
• Understand customer requirements and recommend suitable Umrah packages
• Explain package details, visa requirements, hotel options, transport and other services
• Prepare and present quotations based on customer needs and budget
• Coordinate with hotels, transport providers and internal teams to confirm arrangements
• Follow up with leads, maintain customer relationships and achieve sales targets
• Keep customers updated about bookings, documentation and travel arrangements
• Maintain accurate records of enquiries, bookings and customer information

What we are looking for

• 2–3 years of experience in Umrah sales or travel sales
• Strong knowledge of Umrah packages, visas, 5-star hotels and transport
• Proven experience in B2C sales and customer dealing
• Strong communication, negotiation and follow-up skills
• Confident, professional and well-presented personality
• Ability to understand customer needs and recommend suitable options
• Good organizational skills and attention to detail