Sales Associate

Plansee Group · United States

What makes us strong? Our employees in 50 countries worldwide all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

Our Mi-Tech Tungsten Metals site in Indianapolis is home to a dedicated team producing high-performance tungsten alloys for industries that shape the futurefrom aerospace and defense to medical and industrial applications.

Join a highly motivated team in Indianapolis, USA, where local expertise meets the global knowledge and values of the Plansee Group.

The Sales Associate supports customers across aerospace, defense, medical, electronics, energy, and manufacturing sectors by helping them identify the right tungsten, molybdenum, and refractorymetal solutions for their applications. The role blends technical understanding with relationshipdriven sales, ensuring customers receive highquality products, responsive service, and expert guidance. MiTech Tungsten Metals emphasizes highdensity tungsten alloys, tungsten copper/silver composites, and U.S.-based manufacturing, while Plansee is a global leader in refractory metals, precision components, and custom-engineered solutions. This position helps customers navigate both portfolios.

• Serve as an internal resource of customers in aerospace, defense, medical, electronics, coating technology, and industrial manufacturing sectors.

• Understand customer requirements and translate them into material, alloy, or component recommendations.

• Build long-term relationships by providing responsive, knowledgeable, and solutions-oriented service.

• Manage inbound inquiries, quotes, and follow-ups with professionalism and urgency

• Develop a working knowledge of tungsten, molybdenum, tantalum, and composite materials, including their performance characteristics, applications, and manufacturing processes.

• Collaborate with engineering and production teams to ensure feasibility, lead times, and technical accuracy.

• Prepare quotes, proposals, and order documentation with accuracy and attention to detail.

• Maintain CRM records, track opportunities, and support forecasting activities.

• Coordinate with logistics and production scheduling to ensure on-time delivery and customer satisfaction.

• Support trade shows, customer visits, and virtual product demonstrations.

• 3+ years work experience in customer service with High School Diploma/GED, or Bachelors degree in a business/marketing or related field is a Plus or bachelors degree in engineering, chemistry, or related science.

• Experience in B2B sales or customer supportpreferably in metals, materials science, manufacturing, or industrial components.

• Excellent written and verbal communication skills

• A strong attention to detail.

• Experience using computers for a variety of tasks

• The ability to work independently.

• The ability to work after hours when required.

• The ability to communicate effectively.

• Competency in Microsoft applications including word, excel, and outlook.

• Willingness to travel, domestically and internationally.

• Ability to meet requirements to work on ITAR and export control restricted projects.

• Able to work comfortably in a fast-paced environment

• Experience supporting customers in aerospace, defense, medical, electronics, or energy sectors. Preferred

• Familiarity with tungsten, molybdenum, or other refractory metals and/or their industrial applications. - Preferred

• Ability to read technical drawings or specifications Preferred

• Medical, Dental, Vision, 401k, Life Insurance. STD

• Paid Vacation Days and Holidays

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.