Event Operations Director - Chicago Marriott Downtown Magnificent Mile

Encore Global · United States

Position Overview Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization. Key Job Responsibilities Operations Management

• Directs the operations team on daily equipment setups and strikes.
• Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
• Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
• Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors.
• Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

• Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
• Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.
• Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.
• Researches and remains current on new technology and equipment to purchase.

• Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.
• Manages staff to support the growth of the business and accomplish the organizational goals.
• Provides focused and continued coaching to develop the skills of team members.
• Manages human resources activity including selection, performance management, and training and development.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

• Ensures employees are properly trained in all areas.
• Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.
• Provides mentoring and coaching to assure the continual development of team members.
• Trains technical staff and models appropriate use of all technical equipment.
• Recommends team members for additional training opportunities as needed.

• High School Diploma is required. Bachelor’s degree is preferred
• 3+ years of audio-visual experience
• 1+ years of supervisory experience
• Working knowledge of audio-visual equipment in a live show environment
• Experience handling pre-planning and operations of large audio-visual events
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus
• A valid driver’s license is required for team members in positions that operate Company vehicles

• Hospitality
• Ownership

• Directs Work
• Achieves Goals

• Sitting: 2-3 hours per day
• Standing: 3-4 hours per day
• Walking: 3-4 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Never
• Over 100 lbs: Never

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Never
• Over 100 lbs: Never

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Continuously
• Peripheral Vision: Continuously
• Depth Perception: Continuously
• Hearing: Continuously

• 0 - 15 lbs*: Occasionally
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Never
• Over 100 lbs: Never

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