General Manager- Projects

True Blue HR Consultants · Not specified, India

General Manager - Project Manager (Mobile Diagnostics Operations)- IVD Client of TBHR Consultants

Location: Vizag (Factory-based)

Reporting Level: COO

Function: Project Management / Techno-Commercial Operations

About the Role

We are looking for a seasoned techno-commercial leader to head end-to-end project operations for our mobile/on-site diagnostics program run out of Vizag. This is a high-visibility GM role that sits at the intersection of service delivery, supply chain, and customer relationship management - ideal for a professional who has run field operations for diagnostic equipment, point-of-care testing programs or medical device fleets and is ready to own full P&L-adjacent accountability for a large-scale project.

If you've worked in the in-vitro diagnostics (IVD), pathology or medical device services ecosystem and understand the discipline required to keep reagents, spares and field engineers moving in sync - this role is built for you.

What You'll Own

Service Delivery & Fleet Operations

• Monitor and ensure prompt daily service delivery across the project's ambulance fleet and all customer sites
• Act as the single point of accountability for uptime and turnaround on field service issues

Reagent & Supply Chain Management

• Ensure timely ordering of reagents from Head Office to prevent stock-outs
• Guarantee timely, uninterrupted supply of reagents and spares to every site

Spares & Inventory Accountability

• Take full ownership of spares inventory - tracking, reconciliation, and prompt return of defective parts to HO
• Manage local stocking of spares at Vizag, with dispatch to sites via local courier networks
• Oversee low-value spares stocked in mobile vans and at customer locations, secured under lock and key with field engineers

Customer & Breakdown Management

• Coordinate closely with customer teams to ensure spares reach breakdown sites within a strict 4-12 hour window
• Serve as the senior escalation point commanding customer confidence and trust at the GM level

Commercial Ownership

• Drive timely collection of payments from the customer, maintaining commercial discipline alongside operational delivery

What We're Looking For

• Qualification: BE (any discipline) + MBA
• Experience: Senior techno-commercial professional with a strong background in field service, project operations, or supply chain - ideally within IVD, diagnostics, healthcare equipment or medical device services
• Age: 40s
• Presence: Strong executive presence with the gravitas to command respect from customers at the GM level
• Language: Working knowledge of Telugu (native fluency not required)

Why This Role

• A rare GM-level mandate with true end-to-end ownership - service, supply chain, inventory and commercial collections all under one seat
• Direct customer-facing authority and decision-making power
• High-impact, mission-critical operation supporting a diagnostics program that directly affects patient care delivery